Help

Answers to the questions we hear most. If yours isn't here, contact support.

Do I need my own web address?

No. Every store gets a free Lugroom address that works straight away. A web address of your own (for example, yourstore.com) is optional, and it looks more established to customers.

What do I need to connect my own address?

You need to own the address and be able to change its settings at the company you bought it from (for example GoDaddy). Then follow the step-by-step guide.

Will this break my email?

No. The change only touches the address that visitors type to reach your store (the www address). Your email uses separate settings, which we don't change.

Why do I use www. in front of my address?

Your store works best on an address that starts with www (for example, www.yourstore.com). A bare address without www needs a different kind of setting that we don't set up for you yet. If you only own the bare address, tell us and we'll help you choose.

How long does it take?

Usually minutes, sometimes a few hours. In rare cases it can take up to two days. The page on your dashboard re-checks every few minutes, and tells you when it's done.

Is it safe to do this?

Yes. You only add two entries in your domain's settings. We never ask for your password for the company you bought your address from, and we never ask for any key that could change your settings for you.

Can I go back to my Lugroom address?

Yes. Remove the custom address from your dashboard and your Lugroom address keeps working. You can also delete the two entries you added at the company you bought your address from.

Who sees my settings?

Only you, and the people on your team who manage the store. We don't share your domain details with anyone else.